Paid Services Agreement

Plans and features

Free includes every reading method and the official Skills, with 1 reading a day and 1 profile; Plus adds unlimited readings, 3 profiles, community Skills and custom skills; Pro adds /pk (compare methods), /arena (compare models) and unlimited profiles on top of Plus, and will include compatibility readings once they launch. Prices and features are those shown on the pricing page and the payment page when you buy.

A fate plan covers fate's own features and limits only. The model service that writes the reading (your ChatGPT or Claude subscription, or your own API key) is yours to set up and is billed by its provider under its own rules; it is not part of a fate plan.

Buying and activation

Sign in, choose a plan and a billing period (monthly or yearly) on the account page, then pay on the payment provider's checkout page. The plan usually takes effect within seconds; the desktop app shows it when its window comes back to the front or when you reopen Settings.

A plan belongs to the fate account that was signed in when you paid. It cannot be transferred, lent or shared.

Auto-renewal

Monthly and yearly plans paid by card are subscriptions: at the end of each period, the payment provider charges the next period at the then-current price to the payment method you used, and the plan extends by one period once the charge succeeds. Before you pay, the account page and the payment page state the price, the billing period and that the plan renews automatically.

At least 7 days before each renewal, we email you the renewal date and amount.

If a charge fails, the payment provider retries it for a while and the plan keeps working in the meantime; if the retries fail, the subscription ends and the account returns to Free.

Cancelling auto-renewal

You can cancel at any time: on the account page, choose Manage subscription and cancel on the payment provider's subscription page. After cancelling you will not be charged again, and you keep the plan until the end of the period you paid for.

If anything gets in the way, email service@mail.faleme.ai and we will cancel it for you.

One-time purchases (Alipay)

On the Chinese-language website you can buy Plus or Pro for one month or one year with Alipay. The plan starts as soon as you pay, or when the same or a higher plan you hold runs out; nothing renews and there is no subscription to cancel. When the time is up, the account returns to Free or to any other plan that is still active; buy again before then to extend.

Refunds for one-time purchases follow the Refunds section.

Changing plans

Upgrading (from Plus to Pro) takes effect at once. Unused time on a plan bought once with Alipay is converted into money and taken off the new plan’s price, so you pay only the difference. If that credit exceeds the new price, you switch without paying and the rest becomes extra days at the new plan’s daily rate. If you switch to a card subscription, the credit comes off the first charge; if it covers a whole period, the first charge is pushed back accordingly. The replaced one-time plan ends when you switch.

Downgrading (from Pro to Plus), renewing, and changing the billing cycle or the payment method of the same plan all start when your current plan ends: the time you have paid for runs its course, with no refund of the difference and nothing extra to pay. When switching to a card subscription this way, you add your card now and the first charge happens on that day.

A card subscription is changed under Manage subscription: upgrades take effect at once and the prorated difference for the rest of the current period is charged immediately; downgrades and shorter billing cycles take effect when the current period ends. While a card subscription renews automatically you cannot also buy with Alipay; cancel auto-renewal first, and the Alipay time starts when the subscription ends.

Credit only goes toward the new plan and is never paid out in cash. The payment page or the subscription page shows the exact amounts and dates.

Price changes

We may change prices or what a plan includes. A price increase applies only from your next renewal, and we will tell you by email or on the website before it takes effect; if you disagree, cancel before the renewal. The period you have already paid for is not affected.

Refunds

A paid plan is a digital service that starts as soon as you pay. Unless the law requires otherwise, payments are not refundable or exchangeable for cash, and unused time or readings are not refunded.

If you are charged twice or the wrong amount, or paid features are unavailable for a long time because of us, contact us; once we confirm it, we refund the excess or the part of the service not provided. This does not affect any rights that consumer law gives you where you live.

Suspension and termination

If you breach the Terms of Service or abuse paid features (for example, reselling or sharing an account, or using automation to get around limits), we may suspend or end your paid service without a refund.

If fate stops offering paid plans, we will tell you in advance and refund the unexpired time.

Minors

If you are under 18, buy a paid plan only with a parent's or guardian's consent. Guardians should keep their payment accounts and devices secure so that minors cannot pay without consent.

Payments, receipts and invoices

Card payments are processed by Stripe and Alipay payments by ZPAY (z-pay.cn); fate never sees or stores your card number or payment account details. After each card charge, Stripe emails you a receipt and your billing history is under Manage subscription; Alipay payments appear in your Alipay bill.

Only electronic receipts are available for now; we cannot issue tax invoices.

Changes to this agreement

We may update this agreement and change the date above. Changes to prices, renewal or refund rules will be announced before they take effect, and you can cancel auto-renewal before then.

Contact

Questions about payments, charges or refunds: service@mail.faleme.ai.